How can we help?
Get help with your Rolemate account, safety reports, bugs, privacy questions, account deletion, feature suggestions, and feedback.
Rolemate Support
The best way to contact Rolemate support is by email. Please include enough detail so we can understand the issue and help you more effectively. We review messages as soon as we can, but responses are not immediate and may take some time.
Email support
Support topics
You can contact us about any of the topics below. Include the topic and relevant details in your email so we can better understand your request.
Account help
Login issues, profile problems, account access, or general account questions.
Safety reports
Report abuse, harassment, harmful behavior, inappropriate content, or other safety concerns.
Bug reports
Tell us what happened, what device you used, and the steps that caused the issue.
Privacy questions
Ask about privacy, personal data, account deletion, or your information in Rolemate.
Feature suggestions and feedback
Share ideas for new features, improvements, or general feedback about your experience using Rolemate.
What to include when contacting us
- The email address linked to your Rolemate account.
- Your Rolemate username, if you know it.
- Your device type and app version, if the issue is technical.
- A clear description of what happened or what you need help with.
- Screenshots only if they are safe and appropriate to share.
- For feature suggestions, explain what you would like to see and how it would improve Rolemate.
Account deletion
To delete your Rolemate account, use the public deletion page below. You can also delete your account from inside the Rolemate app.
Go to Delete AccountImportant safety note
Rolemate support is not an emergency service. If you or someone else is in immediate danger, contact local emergency services right away.